1 reviews | Active since Nov 2015
ONLINE PURCHASING CATCH
I made an online purchase on various grocery items. When the order was delivered 6 items were short. I emailed the customer care line as well as called the call centre. Spoke to 3 different agents who told me th same thing over and over - they will escalate. The order was delivered Tuesday 27th. It is Friday 30th and nobody can tell me if the stock will be redelivered or a refund done. On my latest attempt to call the call centre to speak to a team leader or Manager, the agent advised that there is no team leader or manager on the floor to talk to me. I asked who can I speak to at teh store that distributed the order (Strubensvalley), the call centre agent did not know who the Manager is. How are these agents trained if they cannot answer any question. I then tried to call Strubensvalley but their phone just rings all day. Nobody answers. So now, I still don't know when the short stock will be delivered or if Makro is goign to refund. This is so pathetic. I would not recommend using the online system to purchase. They rip you off
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Nobody called me back and still no delivery of my simple grocery items that are short delivered.
What kind of an online system is Makro running? More importantly, what kind of unprofessional staff are hired that no a simple agent can pick up the phone and call the store.
Zwelakhe please provide urgent feedback or just refund the money
Nobody called me back and still no delivery of my simple grocery items that are short delivered.
What kind of an online system is Makro running? More importantly, what kind of unprofessional staff are hired that no a simple agent can pick up the phone and call the store.
Zwelakhe please provide urgent feedback or just refund the money
Nobody called me back and still no delivery of my simple grocery items that are short delivered.
What kind of an online system is Makro running? More importantly, what kind of unprofessional staff are hired that no a simple agent can pick up the phone and call the store.
Zwelakhe please provide urgent feedback or just refund the money
Nobody called me back and still no delivery of my simple grocery items that are short delivered.
What kind of an online system is Makro running? More importantly, what kind of unprofessional staff are hired that no a simple agent can pick up the phone and call the store.
Zwelakhe please provide urgent feedback or just refund the money