ONLINE PURCHASE - WORST EXPEREINCE EVER

Absolutely the worst online purchase experience ever. I purchased a dishwasher on 25/06/2019, before purchasing it the makro website said that delivery would be 2-5 days AND the product was in stock, so delivery should have been on 30/06/2019 by the latest. After I made the purchase and payment was made and all was in order, the Makro website said that the estimated delivery date is 02/07/2019. This is now a full 7 days after purchase, not the 2-5 days that was stated before purchasing the product.

I contacted Makro call centre on Saturday 29/06/2019 to check up on my order as the status on the website had not changed from "in progress" to anything else since I made the purchase. I was re-assured that everything was in order and I would definitely receive my order by or before 02/07/2019.

By the afternoon of Tuesday 02/07/2019 I contacted the call centre again to find out what is happening with my order because yet again, I had received no feedback, update or call from the courier service. I was then informed that my order had been sitting at Makro Silver Lakes since Thursday 27/06/2019 waiting to be collected for delivery. So much to my surprise my order had been sitting at the branch for 5 days and nobody could care less to have it delivered which was paid for as extra when I made the purchase.

After holding on for more than 30 minutes trying to speak to a manager or supervisor, informed the call centre agent that I cannot hold on any longer and that the manager/supervisor should please call me immediately. Unfortunately I did not receive a call from anyone of the sort, instead I received a call from Sifiso at the Silver Lakes branch who is in charge of the online orders. He could not care to apologize about this mess up and informed me that my order would definitely be delivered the following day on Wednesday 03/07/2019. I requested that the courier team contact me 1 hour before that arrive at my property so that I could ensure someone would be at home to receive it, as expected this did not happen.

By 15:00 Wednesday afternoon my order had still not been delivered and I had not received a call from anyone. I then had to call Makro call centre and Makro Silver Lakes to find out what was happening with my order, and even then hardly anyone knew where my order was or what was going on it with it.

At 16:15 in the afternoon on Wednesday 03/07/2019 after all of my fighting with Makro employees, my order was finally delivered.

I must say that this has been the worst ever experience of any online purchase that I have done and worst custome service or lack their of that I have ever received. Makro is very quick to accept the money for the product and money for the delivery costs but not so quick to actually deliver the product and the apparent customer service they brag about! Makro's service is a joke!