!!ONLINE PURCHASE, RETURN POLICY IS A ****!!

We ordered a phone for my wife online, and when it arrived, she unboxed it but didn't like it. According to the terms, we could return the product within 10 days of purchase. We tried to arrange a return via email but received no response, so we decided to go in person.

When we visited the store to return the phone, we brought back all the packaging and accessories, and the phone itself was opened but in perfect condition. However, the store employee insisted that if we were unhappy with the camera, we had to send it in for repairs, which would take 14 days. We tried explaining that the issue was not just with the camera, but with the overall quality of the phone, but she insisted on the repair process. (Makro Cornubia) Durban

Today, we received a message stating that the same phone is ready for pick up after repairs. When we called customer care to explain the situation and request a refund or a return, they provided a completely different response. We are frustrated and disappointed with the service and simply want a refund or the ability to return the phone. We have an email that clearly states WE CAN RETURN INSTORE FOR A REFUND OR EXCHANGE!