MM
Mimmy M
1 reviews | Active since Aug 2020
24 Jan 2025, 06:15
Online purchase return nightmare
I bought artificial grass on the 3rd of january 2025.it was delivered on the 9th of January and I logged a return on the same day after noticing that the quality of the grass is extremely poor.i have phoned and emailed customer services to follow up and i was told there is a backlog of order returns. 14 days now with no luck.
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Makro's replyOfficial
28 Jan 2025, 09:09Hi Mimmy Mashao,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We have followed up on this matter and we can confirm that your collection has been scheduled.
Our returns department will be in contact with you via email/telephone with updates.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We have followed up on this matter and we can confirm that your collection has been scheduled.
Our returns department will be in contact with you via email/telephone with updates.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply28 Jan 2025, 09:09
Official
Hi Mimmy Mashao,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We have followed up on this matter and we can confirm that your collection has been scheduled.
Our returns department will be in contact with you via email/telephone with updates.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We have followed up on this matter and we can confirm that your collection has been scheduled.
Our returns department will be in contact with you via email/telephone with updates.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,