1 reviews | Active since Oct 2012
Online Purchase Refund
<p>I recently purchased an item from Makro online and decided to cancel the order as I had found the item the very same day at a local Makro store. This incident occured 3 weeks ago and up to date I have not yet got my refund. </p> <p> </p> <p>Each time I call the call centre they say it is going to take 5-7 days to get my refund, it is now almost 21 days!!!! Absolutely pathetic service!!!!</p> <p> </p> <p>I have made numerous calls but each time I get the same lousy ******* excuse!!!! </p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Best regards,
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Best regards,
That is the same old excuse that I get when I call. Do you even know that your employees that anwer calls also promise to pass a message onto their supervisors but never end up doing that? Instead they just pass the damn buck to the customer who has to call back, waste time and have to keep topping up airtime!!! incompetant bunch of workers that seem its decent to carry out business at this pathetic level!
I get better service instore rather than over the phone. How many more lame appologies are you guys going to give? Does it even mean a thing or is it just a phrase that is used in order to make a customer happy and get them off your backs?
If that is the case then I highly suggest that makro goes back to basics about customer service since it is clearly outlined that they don't give **** about that!!!
That is the same old excuse that I get when I call. Do you even know that your employees that anwer calls also promise to pass a message onto their supervisors but never end up doing that? Instead they just pass the damn buck to the customer who has to call back, waste time and have to keep topping up airtime!!! incompetant bunch of workers that seem its decent to carry out business at this pathetic level!
I get better service instore rather than over the phone. How many more lame appologies are you guys going to give? Does it even mean a thing or is it just a phrase that is used in order to make a customer happy and get them off your backs?
If that is the case then I highly suggest that makro goes back to basics about customer service since it is clearly outlined that they don't give **** about that!!!
Thank you for your enquiry and apologies for the inconvenient caused. I understand that the online store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,
Thank you for your enquiry and apologies for the inconvenient caused. I understand that the online store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,