GK
Gereldene K
1 reviews | Active since Apr 2019
16 Apr 2019, 11:54
Online purchase - Order no: MAK***
I made an online purchase last night and opted to pick up my order so it doesn't take long, when I call the call center today I was told that my order will be ready on the 26th???? I need my things on the 18th, Its unacceptable really because I always buy online and for example Woolworths delivers in 24hours. Please get my order ready for pick up
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Makro's replyOfficial
16 Apr 2019, 12:55Good day Gereldene,
Thank you for bringing this our attention.
We are sorry to hear that your collection order did not go as expected and for the overall service you received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for taking our call and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Thank you for bringing this our attention.
We are sorry to hear that your collection order did not go as expected and for the overall service you received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for taking our call and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Makro's reply16 Apr 2019, 12:55
Official
Good day Gereldene,
Thank you for bringing this our attention.
We are sorry to hear that your collection order did not go as expected and for the overall service you received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for taking our call and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Thank you for bringing this our attention.
We are sorry to hear that your collection order did not go as expected and for the overall service you received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for taking our call and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team