Online purchase of R2000 goes missing and Makro dont know where it is

On Friday 23rd November we bought a chest freezer online and they said that it would take 7-10 days for delivery. Today i wanted to do a follow up on when it will be delivered so that i can make sure that someone is at home for the delivery. They said that they cannot pick the delivery up and that i need to contact Dawn Wing Couriers, they said that they are unable to pick up the order they then said that i need to contact Freight courier i stayed on the line for 20min then they dropped the call. i called again and waited 15min on the line ( all from my cell) they dropped the call again. got through on the 3rd attempt and got through to Noleen in the admin department, she said that she will follow up and get back to me. I called Makro again and spoke to Elizabeth. she said that she will get the Ottery store to contact me. I have still not been contacted. Its December and i understand that everyone is busy i am also supposed to be busy at work and yet i find myself busy dealing with this.

We paid for this already!!!

my order number is MAK ********** .

I need someone to please let me know where and when i recieve my delivery. we are also in the process of moving and will be moving by the 8th.

This is really pathetic!!