Online purchase not delivered by Wumdrop and poor customer service

I placed an online order at Makro on the 6th of November 2023. Ironically, I placed an order for a Kindle on special and the remainder of the order was made of household groceries to make up the R5000 limit not to pay delivery fees. The Kindle order was simply canceled – no stock. Why was this then advertised in the first place? In my mind, this is false advertising. In terms of the delivery of the remainder of the order, via Wumdrop, it was a complete failure. My address details are correctly captured on the delivery app. For some or other reason, they kept on selecting the wrong address when sending out the driver. I don’t know if the app automatically makes the selection. Five times they have sent the driver to the wrong address. Every time it is a new driver. I either spoke to them over the phone or sent them a location pin. All five drivers ignored this. There is no customer service on the part of the drivers. They just don’t care. None of the drivers reported the incorrect address to their head office. You can’t phone the support line. There is only a chatbot. The individual on the other side does not respond or does not know how to resolve the issue. When you send them the correct address via email, they don’t correct their system. I don’t understand why Makro is using such a bad delivery company. The Saturday I observed that the driver remained stationary in the same place for four hours. Appears they wait until the day is over and simply take the order back to the Makro where they collected it. The question is, does Makro pay for failed deliveries? This has wasted my time and really left a bad taste in my mouth regarding Makro. For this reason, I will never purchase anything online at Makro again.