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Louise H

1 reviews | Active since Jul 2020

13 Jul 2020, 13:03

Online Purchase not delivered

On 3 March 2020 I ordered and paid for 10 plastic chairs and paid a delivery fee. On 6 March I received an sms informing me that my order has been handed over to the couriers. No name or contact number for the couriers. This order has to date not been delivered yet the order status on the web site has been changed to delivered. I have sent countless emails to Makro and called their customer care and all feedback I get from Makro is that my query will be forwarded to relevant apartment and then nothing more.

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Replies (2)
Makro
Makro's reply13 Jul 2020, 20:05
Official
 Good evening Louise,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
LH
Louise H's update24 Jul 2020, 11:36
Reviewer Update
Thank you I received my order yesterday on the 23 of July. Still disappointed though that I had to go so far as to write a bad review on Hellopeter before I got any actual response from Makro.