Online Purchase Nightmare

First time I ordered online from Makro. What a nightmare. It was and still is so exhausting and frustrating having to deal with the Makro customer support services team. I place an order, cancelled minutes later. Followed up with them to ensure that order was successfully cancelled. This was confirmed the 3 times I called in. Still received an sms to say order will be delivered. Though the order was not received by me, I received an email stating that it was delivered at my work and that I received it (which I did not). Was on leave on the day. Now I am struggling to get my refund sorted out. What a total nightmare!!! I will NEVER EVER purchase anything online by Makro...