Online purchase ends in theft

A loyal client who has been ****** from in an online purchase. I ordered 3 items during lockdown. On tracking my order i was told that the order would be split. eventually 1 item arrived with a courier. I checked 3 days later to see where the other 2 were. 1 was reported canceled and to be refunded. Fine. But the other was reported as also delivered. I called, they told me delivered meant that it had arrived at their dispatch from the store. I waited longer. When I followed up again I was told that the item was reported as delivered to me by the courier. I have tried to address it with many emails but for 2 weeks I have been ignored. Theft has been committed. I would advise any wanna be buyers to purchase their goods somewhere else. A sad situation because I have used Makro for years. The lack of communications about the issue makes them to high a risk for me to use again

I also believe I know how they did this. The courier sees on the order split delivery of 3 products. In his truck are 2 boxes. He gives you one. You are also aware that there is a split delivery so you are not suspicious when he only gives you one box. You sign off and he drives away with your other box. Makro enquires where the other package is and they produce your sign-off