1 reviews | Active since May 2023
ONLINE PURCHASE DISSAPOINTMENT
Hi, i made an online purchase for two items: MAK*** 1. On the first item i bought 5 rechargeable bulbs, and after only a month of use, some are no longer working and others are super dim when there isnt even load shedding, i have purchase these bulbes before and they lasted for years but these ones not even a month 2. Second item was a car bluetooth connector, the item was delivered after a month of ordering, and i did not get a call when delivery was made and I dont even know who they delivered the item to.
This is my first time ordering anything online from Makro and experienced a huge disappointment. If I can just get a solution to this order. I need to know why the bulbs are no longer working after such a small period of time and also need to know what happened to the other item, who did they deliver it to and where is the proof of delivery.
please note status since i posted here. the bulbs were collected and up to taday I never got my refund money back and yet when i keep calling i am being told that money was refunded on the 15th of June but it never came to my account. the second item that i never received i called 3 times and was told it is still under investigation, same status everytime. after 2 months of back and forth and having being put on hold for 30minutes everytime you speak to a consultant is frustrating. i am still dissapointed at your service even today, no refund and no proof of delivery, meaning it is my loss as a customer i have donated my money to makro, a company that is making millions but refuses to refund me R366. FIRST TIME EXPERIENCING SUCH WITH YOU GUYS, VERY MUCH DISSAPOINTED
please note status since i posted here. the bulbs were collected and up to taday I never got my refund money back and yet when i keep calling i am being told that money was refunded on the 15th of June but it never came to my account. the second item that i never received i called 3 times and was told it is still under investigation, same status everytime. after 2 months of back and forth and having being put on hold for 30minutes everytime you speak to a consultant is frustrating. i am still dissapointed at your service even today, no refund and no proof of delivery, meaning it is my loss as a customer i have donated my money to makro, a company that is making millions but refuses to refund me R366. FIRST TIME EXPERIENCING SUCH WITH YOU GUYS, VERY MUCH DISSAPOINTED