Online purchase delivery

I bought a fridge online on the 31st of July promising delivery within two days. On Friday the 2nd Augustine call their client line as the tracking did not update further than confirmation of payment received. I am told that my order were “overlooked” and that the two days are actually 5 - 7. I called again today as the order tracking now shows “packed” since Friday and is awaiting courier pickup.

The agent tells me it’s been picked up by the courier, upon further questioning, they tell me it’s awaiting pickup by the courier. I’m given a waybill number and the courier name, which is pointless as they haven’t collected my fridge. They are also *certain* I’ll receive my fridge today. I’m doubtful.

This is awful service, I’d like to have my fridge, I also like being informed of the status of my purchase without having to waste time following up and chasing after it. I’m certain an organization this size can offer better service.