Online purchase delivered to incorrect address

Hi, my name is Melissa du Plessis needing to follow up again on my incident with reference MAK*** On the 28th of July I purchased groceries online along with a bottle of Jameson from the Makro liquor store. The app showed delivery will take place on Monday the 31st of July. This did not happen. My groceries arrived on the 1st of August, however, the bottle of Jameson was not delivered. When I called into the call centre to enquire I was told that the bottle was delivered to an address in Parklands. I do not live in Parklands Table view. I have called in every day since Monday and for each day I was told that they are waiting for feedback from Makro Montague Gardens. I am highly disappointed at this poor service. I have been a customer of Makro for many years. I normally go into the store, but I had no choice to do the order online which I was quite excited about. However, after this experience I will never do online shopping again with Makro. I am not even able to call or reach out to anyone at Makro in Montague Gardens to do a follow up because they only have the call centre number on the website, this is appalling. I am demanding to get the bottle of Jameson I purchased. I needed it on Monday already, tomorrow is Friday. I keep getting told that I'll get an update via email from the follow up department. I have not received one email since I started calling in. This mistake was not my fault, I want it fixed immediately