Online Purchase Cancelled

I excitedly bought an item online on the 8th October 2018. It was confirmed and all that, but on the 10th the item disappeared from my account. I have sent an email to inquire, but did not receive a reply. Upon calling the call centre I was informed that they have sent and email to all their clients to notify us of some of the items that were incorrectly priced, therefore they were cancelled.

Needless to mention that I received no such email until after I inquired. To apologize Makro have sent me a R100 voucher. But I want no voucher, I just want the item I bought to be delivered as promised. Surely this amounts to false advertising on their part. I cannot be disadvantaged because of their mistake. I don't want refund, all I want is the item I paid for.

If I don't get any joy, then I will have to check what the Consumer and Goods Ombudsmen will have to say about this.

Zama