Online purchase

Today marks a month and a day since I bought items online at Makro, no one has contacted me to explain the delay and reasons as to why I haven't received my order, they keep on lying to hellopeter saying they rep**** to me, whereas nothing is happening, how many times have I written to them regarding my order, I used my my money, that sweat hard for it, I didn't buy their items on credit.

I had two events on the 1st of October that I wanted to use those items on, I couldn't because of their bad service.

What must I do to receive my money? This is frustrating and hurting, for trusting online purchases, in would never ever buy online at Makro nor to tell anyone I know to buy there.

Since the 16 of September until today the status of my order says in progress and packed, there hasn't been any movement until today.