Online purchase at Makro and delivery was from Riversand branch

The most dissatisfying, unpleasant and sad customer experience. If there was a zero rating I would have given that rating. I was supposed to get my delivery on the 15th and when I realised it is a Saturday I asked for my address to be changed from my work address to my home address. Just to get that done was such a hassle. On the Saturday when I was supposed to get the delivery my phone died as I was on the road and they did not let the courier in. Ever since that Saturday I can’t get assistance to get my order. I bought so much airtime to call their call centre just to be told to call the store, when I called the store the phone just rang, I went on all platforms, email, WhatsApp, instagram and all they say is thank you for reaching out and writing to us. I decided to cancel the order and to this day I do not know if my order is cancelled. I called again and they give me conflicting feedback, one person told me my order is out for delivery and one told me it has been escalated to be cancelled. They will give me the drivers number and when I call the drivers they tell me the store does not have my order and they are advised that my order was delivered. I just went onto their WhatsApp platform ever since Mzamo asked me 14:41 how he can help until now, no help received at 17:20. I have spoken to Colleen, Nomvama, Thembi, Nxumalo, Mzamo, Boniswa, Bongani, Palesa and many more on different platforms. How is this customer service? How is this right? How can such a huge company not care about their customers or their reputation, they seem untouchable. HOW DO I GET MY MONEY BACK? PLEASE HELP ME AS I AM HOPELESS AND DEFEATED. WILL I EVER GET MY MONEY BACK? I see so many people crying and no one from Makro even responds to customers reviews. People are crying to get their money back for months and months after spending so much money on data, airtime and fuel just get their money back? Please take Makro to task! How do their staff feel after every working day knowing they could not help even one customer, knowing they could fulfil not even one customers needs, desperate for help? Do they feel fulfilled themselves. Do they have a purpose in working for Makro. Makro is probably experiencing financial issues or running into serious trouble. I have never seen such a thing in my life. Ridiculous