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Dibuseng M

1 reviews | Active since Dec 2016

03 Apr 2025, 16:27

Online purchase at Makro

I bought lawnmower online on the 20th March, it was delivered by The courier company. When I opened the box I received old machine not new, I contacted Makro I was told to contact Strubens Valley as it was the store used. I was told they will collect and refund still waiting no one is saying anything. Monday I made a follow up was requested to send pictures to Strubens valley direct no acknowledgement or a call till today. Can I anyone at Makro assist email was send to Makro customer care still no feedback. Order number MAK***

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Replies (2)
DM
Dibuseng M's update17 Apr 2025, 17:31
Reviewer Update
Yesterday I called this number I was told it was collected, later received a call they will come today Emil send to courier company and I will receive a call with tracking number. This is not acceptable I want my money. Today I receive this
Your return request could not be processedDear SELINA MOSEME,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: ***2Regards,The Makro Team
Item (1)Trimtech 1 Lawn,Mower And Trimmer Combo
Qty 1R 1649.0View My ReturnsDo you have any problems with your request? Learn more about our Return PolicyTry us out on the Makro Shopping App, now downloadable from your app store.Thank you for shopping at Makro!
Need Help?Have an enquiry? Submit it hereorEmail: *** Call our contact centre:***(mon-sat 8am-6pm and sun 9am-4pm)
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DM
Dibuseng M's update17 Apr 2025, 17:34
Reviewer Update
Why should I be the one calling Makro if received a used lawnmower?