Online purchase

Dear Makro Customer Service,

I am extremely disappointed and frustrated with the service I have received. I placed an order for a bicycle via your online system on 22 November 2025, and today, 22 December 2025, a full month later, the item has still not been delivered. This was intended as a Christmas gift, and I allowed more than sufficient time for delivery. Yet, not only has the bicycle not arrived, but I have also received no communication from Makro regarding the delay or any explanation. I have had to follow up repeatedly, and each time I am promised a call back—which never happens. This level of service is unacceptable. I expect immediate action and a clear update on the status of my order. Please treat this matter with urgency and respond promptly.