Online purchase
<p>I purchased an item from Makro online on 28 July 2016. The promise is 21 calender days for delivery. It is now 24 August 2016 and way passed the 21 days. To date no one have contacted me regarding the delay or to keep me up to date.</p> <p>As this item is an online exclusive purchase I was left with no choise but to buy online.</p> <p>Makro order number is MAK199403</p> <p>This will definitely be the last time ever i buy online from Makro.</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the delay of this product from our supplier
As a testament to our strive for perfection, we have taken steps to ensure that we offer you a substitute and you advised that you do not need it.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. The delay was due to the fact that the supplier did not have stock.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the delay of this product from our supplier
As a testament to our strive for perfection, we have taken steps to ensure that we offer you a substitute and you advised that you do not need it.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. The delay was due to the fact that the supplier did not have stock.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,