Online purchase

Im the kind of a person who never complains but honestly Makro online when it comes to bad service to me, uve outdone yourself. I purchased a tablet online which took weeks to deliver. After numerous back and forth calls it was eventually delivered outside the 14day promise. When it was delivered i had to return it because it was meant for my son school work and i couldnt wait for makro taking their time while my son is without device to work with at school. I had to return it immediately because it wasnt needed anymore. I completed an online return process and waited for it to be collected. I waited for weeks. All i got was phonecalls without action. Eventually i went to one of the stores to just return it myself. I couldnt keep such a fragile item with me for long and risk it being broken in my care. At the store, It took hours to find the invoice, the entire process took 1h30 to complete i had to queue several times to eventually get the actual refund. They gave me a refund slip and told me they refunded into the online account. I hope it wont take weeks and numerous phonecalls to get the refund into my coffers.