SD
Sanele D
1 reviews | Active since Nov 2014
30 Jul 2020, 18:39
Online Purchase
Following on my review, today they tell me their system had a technical error. Till today I have not received my good, Makro's customer service is pathetic. It is 33 days not since my purchase.
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Replies (1)
Makro's replyOfficial
31 Jul 2020, 08:46Good day Sanele,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we also understand that this is a second review you've sent to us, please kindly note that we are currently liaising with our courier partner to ensure that we have your order delivered to you in an efficient manner. We assure you that we will communicate with you shortly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we also understand that this is a second review you've sent to us, please kindly note that we are currently liaising with our courier partner to ensure that we have your order delivered to you in an efficient manner. We assure you that we will communicate with you shortly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply31 Jul 2020, 08:46
Official
Good day Sanele,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we also understand that this is a second review you've sent to us, please kindly note that we are currently liaising with our courier partner to ensure that we have your order delivered to you in an efficient manner. We assure you that we will communicate with you shortly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we also understand that this is a second review you've sent to us, please kindly note that we are currently liaising with our courier partner to ensure that we have your order delivered to you in an efficient manner. We assure you that we will communicate with you shortly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team