1 reviews | Active since Dec 2016
Online purchase
<p>I have order two bicycles from Makro and received only one on the third of November the courier company said they forgot the other bicycle and wil deliver it on Monday the 5th of November Tuesday I called the online support line they promised to call me back, called on Wednesday same story promised to call me back nothing Thursday the same story, when i called them on Friday they told me they will follow up and when I called them in the afertoon everybody was gone home and the Lady on the phone could not assist me. I just want somebody to keep me up to date with my purchase. If it is how they do bussines then this was the last time I will shop there. </p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa