Online poor service from Makro
I have order online last week in September, I my order have come in drips and drabs and I have been emailing and via face book messenger and phone call and still I have an out standing amount of R 955.00 due to me in orders. I have pleaded begged and have been rude but stil no luck of getting my order complete. every time its deferent apology and a deferent reason. And to my surprise I am told today the below- Hi Janine, apologies for the delay and inconvenience caused. Please kindly note that R 99 was refunded back to your payment method on the 27/09/2019 due to stock unavailability. You may back date your statement to view the funds.
Very *********** this was just after my order was placed and this I know of. This have made me very sceptical to order online from any company.
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to urgently assist and the soonest feedback is received, we will contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to urgently assist and the soonest feedback is received, we will contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team