Online orders - what's the point?

Why bother having an online service and products that are only available online?

I placed an order for a gas hob burner that is only available through online order, presumably because Makro doesn't stock these items themselves but rather through third party suppliers (first problem, as they have no control over deliveries, returns, customer feedback etc.). I got my gas hob delivered (not within 3-5 working days) hooked it up and noticed it was leaking gas. Then paid someone to come look at the hob and confirm my suspicion, the hob was indeed leaking gas and I logged a complaint by phoning the call center. At this point I was still in good spirits as I was under the impression that it would simply take a phone call to log the complaint and from there on it would be dealt with in a reasonable time frame. Damn was I wrong....

After numerous phone calls to customer service all I could gather is that: - the order is packed and shipped by a third party company so Makro has little control over deliveries, pickups etc. - the third party supplier had a backlog of orders that needed to be replaced or dealt with, so I joined the queue - they could not give me a date by which the order would be replaced

A month later and I got an email saying I must have the product packaged and ready for pickup as it would finally be collected. Now here I am on hellopeter 3 weeks after that, obviously without any feedback or gas hob or patience left. I have no way of cooking food besides for my oven and fire, and to be honest after two months I have ran out of ideas of what and how to cook stuff on the braai (something I never though I would say!). Makro...sort your **** out. There is no point in having products available through third party suppliers if they are giving a bad service that reflects badly on you.