mm
marcio.r.quintal marcio.r.quintal
1 reviews | Active since Mar 2016
25 Aug 2019, 11:03
Online Orders - Poor Delivery Service - No Notification of Missed Delivery
Online order not received and poor Customer Support service with no real solutions for resolving missed delivery. You need to notify customers or provide a transparent tracking system that will always show you the current status of your delivery. Furthermore, customer service needs to provide a service to resolve customer complaints and concerns rather than only providing excuses with no solutions.
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Replies (1)
Makro's replyOfficial
26 Aug 2019, 14:40Good day Marcio,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Makro's reply26 Aug 2019, 14:40
Official
Good day Marcio,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team