Online orders not delivered

MAkro online’s terrible service. I bought a kitchen sink on the 12 of December 2021. This package was delivered on the 08 of January 2022. This is when the real horror started. The package delivered to me was damaged. I alerted the makro online customer care that their sink was damaged. It took a week of following up before they could collect it. When they collected it, it was then delivered to a customer who managed to get hold of my cellphone number. She called me to tell me my returned package was delivered to her instead of what she ordered. I have been following up on this since January. It’s either the people at the call centre will put me on hold only to tell me there’s nothing they can do or if I send an email, no one responses or I get a “we will get back to you response”. This is very disappointing for a company the size of Makro. Such poor service. I want my refund with interests for all this inconvenience