1 reviews | Active since Jan 2016
Online orders - long delays and inaccurate order status
I have placed an online order for collection at a Makro locker on 01 March 2021. The order status was updated on 02 March 2021, stating that the order was packed. It is now 10 March 2021, and I do not have my order yet ... the Customer Services department has escalated my query to DSV, the courier partner, twice, with no feedback. The Contact Service person has advised me that the order has long since been handed over to the couriers, who is not responding to Makro's status requests. The order status still says "Packed", which is inaccurate. Fair warning, do not rely on this service to receive orders in a decent time period. At this point, I have no idea where my order is - I doubt Makro or DSV know either ... :(
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will assist alongside our Store personnel and DSV couriers to ensure that we have your online order delivered efficiently. we will communicate with you promptly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will assist alongside our Store personnel and DSV couriers to ensure that we have your online order delivered efficiently. we will communicate with you promptly on the delivery update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Damage control at Makro/DSV is top notch, it is just unfortunate that I had to resort to complaints to get some action.
I am grateful for the delivery, though.
Damage control at Makro/DSV is top notch, it is just unfortunate that I had to resort to complaints to get some action.
I am grateful for the delivery, though.