1 reviews | Active since Mar 2013
ONLINE ORDERS GET LOST AND ZERO RESPONSE FROM CUSTOMER SERVICE
I have been following up on the status of my online order #MAK ********** placed on the 16th of May for 4 days since it's showing as "in progress" since the purchase date and it was supposed to be delivered by latest yesterday. The call centre leaves you waiting forever and none of your email addresses is monitored - Nobody replies. FINALLY today I got a response: "Please be advised that we are experiencing a technical error as the order is not transmitting to the store, we have escalated to our technicians and will revert with feedback". WHAT??? I requested that my order is cancelled and a refund issued straight away. PLEASE DO SO IMMEDIATELY AND REPLY TO MY REQUEST VIA EMAIL. Your online store offers NON-EXISTENT SERVICE ****erally). We've ordered 3 times and there has always been an issue. Completely mismanaged division and careless behaviour.
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received thus far. We will contact the necessary departments to get your order cancelled and have you refunded as soo as we can.
Again, we do apologize for the inconvenience this has caused, the soonest feedback is received, we will revert to you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received thus far. We will contact the necessary departments to get your order cancelled and have you refunded as soo as we can.
Again, we do apologize for the inconvenience this has caused, the soonest feedback is received, we will revert to you.
Kind Regards,
Makro Hellopeter Team