Online Orders fulfilment is a mess

I placed an online order for 3 items on the 8th of November I got a message on the 9th stating that the order had been split and one of the items will be delivered that day from Crown Mines. Got a call in the afternoon from the driver saying that he is 10 minutes away. 10 minutes later he says he is outside however no one is there, I call him and he then asks me for directions and makes me add him on another number which had whatsapp for me to drop him my location. Anyways order 1 of 3 delivered.

I get another message stating that order 2 and 3 will be delivered on the 10th from Strubens Valley. Waited on the 10th and nothing delivered. Checked the SMS that I received from wumdrop and it says that order delayed as they went to Makro and Makro could not find it. I called the Call center on Saturday and they said that they will check with the store. No feedback. I checked the tracker on Saturday and see that my address is wrong, I sent a message to wumdrop to correct it and they said they will then deliver on Sunday. Sunday, tracker is updated saying that they went to Makro but the order was damaged. I called the Makro call center on Monday, spent another 30 minutes while they investigated but they then said that they cannot assist and I must call the store directly. Called the store, spent another 40 minutes on the call with them, they said they will ensure delivery is done today the 15th and that the store manager will call me to address my concerns. No call from the manager nor any messages or feedback today. I called the store again, they said not to worry, all is on track. I then get a call close to 18:00 saying that the driver did not come to collect the order and that it will be sent tomorrow.

It seems that Makro has NO idea how to run an online store or deal with their delivery partners. I made an order with Makro and expected to deal with them only but now I have to do the admin between them and their delivery partners. Spent a ton and unnecessary expense just following up on an order that should have been simple enough to fulfill.

Not going to hold my breath for that call from the Strubens Valley manager to tell me what went wrong but it will be appreciated however I do expect my order that I paid for and compensation for my time and effort to resolve their mess.