TD
Tramaine D
1 reviews | Active since Jan 2021
21 Jan 2021, 11:30
Online orders
Poor customer services as well as online orders. I have place my order on the 5 January 2021 and have been sent from pillar to post getting no where until I find out my order was sent back to the third party and can not get in expected date for delivery. There is no sense for urgency in terms of delivery and no decency for updating me and advising me on the situation. Also in terms of email responses it is the automated response which is only received. It is a huge disappointment,
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
21 Jan 2021, 13:44Good day Tramaine,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply21 Jan 2021, 13:44
Official
Good day Tramaine,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TD
Tramaine D's updateReviewer Update
25 Jan 2021, 11:02Your services are really disappointing. It is a simple process of contacting your supplier and asking them if they have the stock and when will it be dispatched. I followed up with the call centre today again and they advised that my order was delivered? Please tell me if you update the order profile on a regular base. I do not understand how a big business can not keep the customers up to date with regards to order progress.
TD
Tramaine D's update25 Jan 2021, 11:02
Reviewer Update
Your services are really disappointing. It is a simple process of contacting your supplier and asking them if they have the stock and when will it be dispatched. I followed up with the call centre today again and they advised that my order was delivered? Please tell me if you update the order profile on a regular base. I do not understand how a big business can not keep the customers up to date with regards to order progress.