Online Orders

This will be the next failed business in South Africa. They are following in the footsteps of Pick 'n Pay and are ignoring the warning of loyal customers, just as Pick 'n Pay did until it was too late.

How can a company of magnitude can get a 100% failure rate over six online orders boggles the mind? The only thing more frightening is the total ineptitude and carelessness of the online business. While Checkers and Takealot are running world-class operations, the Makro online experience is shockingly bad. I lost thousands in December due to faulty deliveries. Furthermore, it is basically impossible to get a refund, even when they are clearly in the wrong. In the end it is just a hassle dealing with them and I have given up on them. My advice is to ignore their marketing and use a reputable company with a good track record.

They will only heed our warnings about the broken management system and their failed attempt at competing online when it can no longer be ignored. Please take this as a warning not to order anything online. A 100% failure rate should scare anybody away.