NF
Naaima F
1 reviews | Active since Jul 2013
30 Apr 2020, 16:36
ONLINE ORDERS ARE A NIGHTMARE !!!!!!
Online order placed on the 22nd April 2020. Received an email that certain items were cancelled due to no stock, which in understandable. The order was then updated to "PACKED" on the 28 April 2020. On the 30th April 2020, I received a another email saying that more items have been cancelled. Is Makro in the habit of opening what is supposed to be "PACKED" items and selling it!?!?!?!?! Or are online orders statuses updated before the actual orders are packed ?!?!?!?!?
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Replies (2)
Makro's replyOfficial
01 May 2020, 09:02Good day Naaima,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply01 May 2020, 09:02
Official
Good day Naaima,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NF
Naaima F's updateReviewer Update
05 May 2020, 11:27After receiving the generic copy and paste reply i have still not received any feedbac****!
NF
Naaima F's update05 May 2020, 11:27
Reviewer Update
After receiving the generic copy and paste reply i have still not received any feedbac****!