Online Orders

Absolutely unacceptable service.

I placed an order for two fragrances that were clearly marked as in stock. The order was confirmed, payment was processed, and delivery was scheduled for 18 February. Everything appeared legitimate and properly handled.

On the actual day of delivery, after I had already made arrangements to receive the parcel, I was suddenly informed that the items were “out of stock” and the order was cancelled.

This is either extremely poor stock management or misleading sales practices. You cannot confirm an order, take payment, schedule delivery, and then cancel on the day it’s meant to arrive because of “no stock.”

This shows a complete disregard for customers’ time and planning. If your inventory system cannot reflect accurate stock levels, you should not be selling online.

Very disappointing and highly unprofessional.