Online ordering....pathetic service

On 18 October 2018 I decided to open an online profile with Makro. On the day I ordered a VOIP phone from them, which is only available for purchasing online. The delivery promise was 2 to 5 days.

On 22 October 2018 I phoned the call center to follow up on delivery and was told that the delivery was still on track to be delivered on 24 October 2018. This did not happen.

Then on 24 October 2018 a person from Makro phoned and told me that the courier tried to deliver but no one was home. Well, we live in an estate where the owner is phoned for every delivery that reports to the gate. My cell phone shows no record of the "estate gate" phoning.

On 25 October 2018 the same person from Makro phoned again and I explained to him, in detail how to get to the estate. In fact the person confirmed that he was sitting with Google maps and he knows exactly where it is. Then, no delivery....

Today, 26 October 2018, I tried to call the call center and after 20 minutes and 3 attempts I gave up (apparently "high call volumes are experienced"!)....

So now I am nowhere...no phone, no one to contact....maybe Makro should rather leave the art of running an online shop to a company such as Takealot!!