Online ordering through Makro is a shambles

More than two weeks ago an EFT payment for an online order was cleared by my bank but the order itself did not reflect the payment. (I tried paying by credit card first but the payment kept giving inexplicable errors). I have since phoned to query this three times and sent approximately 5 emails (including sending Proof of Payment which wasn't even requested), but every time I'm told that the problem was related to payment systems and that the issue has been escalated and should get resolved in a few days. I have previously had a problem with an item that was shown as in progress for weeks after the order was placed and took calls and emails to sort out before it was eventually shipped. Either go in to a Makro store yourself or order it from somewhere else, their online system is a shambles at the moment.