Online Ordering System Shocking

Online Ordering process is shocking. Every month I struggle to get my goods. My goods get split up in a million different packages and often comes after '2-5 working days'. This month takes the cake. I've been waiting since the 31st of July for my order, still nothing. To the point now where I've asked to cancel the 1 part that is still outstanding. No one even bothers to phone me to give feedback on my order. I will never use the online ordering system again nor recommend it.