Online ordering nightmare

Online ordering from Makro has taken a turn for the worst. I made an online purchase with delivery expected for Friday. Called the online ordering team to follow up on Saturday. Chatted to several agents, several times trying get feedback. Line quality is awful. Agents inexperienced and do not follow up and get back to you. Worse still, you're forced to go through the online orders team as you cannot call the store directly. Still waiting on some clarity with regards to my order. Will I ever receive it? How do I cancel it if I don't receive it? Holding thumbs that someone gets back to me. I'm really not sure why Makro has decided to go with such a poorly inexperienced outsourced team. Not looking good for Makro