AS
Ami S
1 reviews | Active since May 2019
25 May 2019, 09:55
Online order wit Makro a nightmare
This is the worst service ever. So yesterday i was promised that I will receive a call wrt to my complaint by Katleho Mokoatle... It never happened... Had 2 make 2 calls again and spoke to Busi Radebe was promised again that she will follow up... Hour later no feedback. I phoned the call centre again and was told by busi she dont remember speaking to me will follow-up. Very bitter customer....
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Makro's replyOfficial
25 May 2019, 11:04Good day Susan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply25 May 2019, 11:04
Official
Good day Susan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with us.
We will send this to the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team