Online order was placed but never received

11 Dec 2025 at 11:17 (Initial date reported on Hellopeter) Dear Makro Customer Service Team

I placed an online order on the 20th of October but have not received any updates to date. On 23 November, I checked the status online and found no information regarding my order.

I then requested an Uber driver to collect the order on my behalf. Upon arrival at the store, he was informed that the order had been sent back (not sure back where) because it was not collected on time. When I called the store, a representative confirmed that the order was returned as it was not collected by 30 October.

I asked about the refund as the order was sent back and I was unable to get a clear answer. I requested to speak to a manager, and I was advised that Prosperity, the manager, would call me back. Prosperity did call and informed me there was a technical glitch with my order and that IT would resolve the issue on Monday, 24th November. She advised that I liaise with her directly, but my calls and messages have not been answered.

I do not want a refund. I am requesting a clear update on the status of my order and a resolution as soon as possible.

I received an acknowlegdement on my review on Hello Peter in December, but did not get any updates from anyone be it via email or telephone