1 reviews | Active since Feb 2014
Online Order Vanished! Incompetency and lack of urgency
<p>I ordered an item online on 27 Dec, and have still not received the item 10 Jan 2017.</p> <p>I have been constantly following up and given the run around as to where/when i would receive the parcel. A call cntre agent contacted me to confirm delivery 1pm 10 Jan 2017. Still nothing received. After another back and forth routine, i was informed that the item was not even picked yet for distribution? Why do i as a customer have to run around phoning courier companies and the Makro call centre to find out where my parcel is???? </p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa