Online order tracking issue - useless new website

So I get that the website updated and this caused some problems, i.e. orders not showing anymore on order history. However, it has now been a few days, why has this not been fixed?? I would like to track an order and have sent multiple emails, however the only response I got is that a call has been logged and that the IT department is working on it. This was on Monday?! I bought two watches on special and sincerely hope that I will not be sitting with the same problem as so many other people who got notified that their order could not be delivered due to stock shortage. At the time of placing the order it was mentioned that the product would be ordered and delivered, so really hope this is the case! I would appreciate it if someone can contact me to rectify your mistakes. Regards,