Online order to be collected at store not ready.

I ordered an item online to be collected at the Cape Gate branch on Tuesday 2018/01/23, order no: MAK781615. I saw with delivery the turnaround time is 2-5 working days so I opted to collect at the store which logically would seem to be quicker but after 3 days I heard nothing as this is a birthday gift for my son for Sunday.

So today I phone customer service, very friendly lady offered to find out whats the hold up at the store and she said she could not get hold of the Cape Gate online department.

She told me she will send them a email and give me feedback, 3 hours later I phone the store myself and spoke to a man who said there is nothing he can do my order is not ready yet and I must just wait. I told him what's the purpose in ordering online I could've just went into the store and walked out with the item the same day so whats the hold up.

So he says I can come buy in the store but if he cancels the online order that refund will take another 2-5 working days.

Now tell me what is the use of you having a online order facility? I was actually in Game Somerset West when I placed this order as the same item by them is priced R300 more.

Perhaps I should have bought the item at Game as I see they offer to beat any price if you find it cheaper elsewhere and add 10%.