bS
bryan S
1 reviews | Active since May 2015
09 Dec 2019, 08:42
online order support is terrible
I made an online purchase but immediately realized I selected the wrong store begin Germiston. I phoned online support right after payment and requested that this purchase be reverted to Centurion Store. They were very reluctant to assist but assured that they arranged with delivery that the product be delivered at Centurion. two days later i phoned again, they made a mistake and channeled my order to Crown mines, i dont even know where this is. I informed them of the mistake. to date no feedback. my reference number for this is 41865
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Makro's replyOfficial
09 Dec 2019, 09:52Good day Bryan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. We will contact our fulfillment team to make the necessary amendments to have your order fulfilled by our Centurion branch. As soon as this is done, we will contact you and advise.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. We will contact our fulfillment team to make the necessary amendments to have your order fulfilled by our Centurion branch. As soon as this is done, we will contact you and advise.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply09 Dec 2019, 09:52
Official
Good day Bryan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. We will contact our fulfillment team to make the necessary amendments to have your order fulfilled by our Centurion branch. As soon as this is done, we will contact you and advise.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. We will contact our fulfillment team to make the necessary amendments to have your order fulfilled by our Centurion branch. As soon as this is done, we will contact you and advise.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team