1 reviews | Active since Jan 2016
Online order STILL pending
<p>I ordered the Huggies/Babysoft combo that Makro had available on Black Friday (25/11). I ordered online and paid via credit card immediately. I have not received any feedback to date and called the online call centre today.</p> <p> </p> <p>Emmanual was very kind and called the store where I asked for collection (Silverlakes) and was told that there is no stock of the Huggies special, and they will send an email to the buyer. Apparently there is a country wide stock issue with the Huggies.</p> <p> </p> <p>I understand that stock can be a problem after a black friday sale, but for heavens sakes communicate with your customers! I need nappies and toilet paper and spent over R500 on your special. I have nothing to show for the money I paid, I don't know when I will receive the goods and now I have to go and buy more of the same items, with money I don't have. </p> <p> </p> <p>And on top of this I have to call YOUand ask YOUwhat is happening with MY order!</p> <p>Unacceptable!</p>
I was contacted by a gentleman from Head Office shortly after posting this, who assured me that my order would be delivered before 17:30 the same day. He was very efficient and I was impressed and considered changing my rating, until the store let them down and the delivery did not arrive. I had to purchase these ordered items over the weekend because of this.
Today I had to call again to find out what was happening. I was referred to another lady at Head Office who I assume was his supervisor, and was told the delivery would happen today. This is an issue because I had to buy the stuff over the weekend and the delivery address I gave on Friday (and went home early for) is not valid for today.
She was very apologetic and polite but I have had enough and asked for the order to be cancelled. I will NEVER order from Makro online again.
I was contacted by a gentleman from Head Office shortly after posting this, who assured me that my order would be delivered before 17:30 the same day. He was very efficient and I was impressed and considered changing my rating, until the store let them down and the delivery did not arrive. I had to purchase these ordered items over the weekend because of this.
Today I had to call again to find out what was happening. I was referred to another lady at Head Office who I assume was his supervisor, and was told the delivery would happen today. This is an issue because I had to buy the stuff over the weekend and the delivery address I gave on Friday (and went home early for) is not valid for today.
She was very apologetic and polite but I have had enough and asked for the order to be cancelled. I will NEVER order from Makro online again.
Thank you for bringing to our attention your dissatisfaction with your online purchase.
We have requested a refund to be processed, it will take a minimum of 5 working days to reflect on your account.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa
Thank you for bringing to our attention your dissatisfaction with your online purchase.
We have requested a refund to be processed, it will take a minimum of 5 working days to reflect on your account.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa