HC
Hayley C
1 reviews | Active since Jul 2023
12 Sept 2023, 12:51
Online order still not delivered weeks later, no response from Makro
I've been waiting for weeks for and order to be delivered that should have taken 2-5 working days. After several attempts with 'chat', the agents just end the chat mid-chat. Several emails later I still have not received an answer as to why this order is so delayed. I've asked to cancel this order and give me a refund, and still no answer. I would suggest that no one order from Makro Online. At this point it is pure theft. Taking your money and literally not delivering your order. And don't expect to get a refund either. I'm at my wits end with Makro, and would like to escalate this complaint, I just don't know where. I will never order from Makro again, that's for sure.
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Hayley C's updateReviewer Update
16 Sept 2023, 13:45This is an update on my order#*** from Makro.
The good thing is, that someone from Makro rep**** to me on the same day I posted my review, confirming that they will follow up on this order. They asked me if I wanted a refund or if they should still deliver it. I asked for them to deliver it, as I really thought that this time something will be done.
The bad part is that I'm still waiting for a reply nearly a week later. I've since sent several emails asking for a refund instead, or just some communication about this order, as I now realize that this problem will not be solved by Makro.
My emails, of course, went ignored.
I've ordered the same product from another merchant online and got it within 2 days. I'm still waiting for Makro's order that was placed on 23 August. It is now 16 September. And no one is doing anything about it. Need I say more.
If anyone orders online from Makro after reading this, please know you're doing it at your own risk. You may never get your order, or a refund. At this point, I give up.
The good thing is, that someone from Makro rep**** to me on the same day I posted my review, confirming that they will follow up on this order. They asked me if I wanted a refund or if they should still deliver it. I asked for them to deliver it, as I really thought that this time something will be done.
The bad part is that I'm still waiting for a reply nearly a week later. I've since sent several emails asking for a refund instead, or just some communication about this order, as I now realize that this problem will not be solved by Makro.
My emails, of course, went ignored.
I've ordered the same product from another merchant online and got it within 2 days. I'm still waiting for Makro's order that was placed on 23 August. It is now 16 September. And no one is doing anything about it. Need I say more.
If anyone orders online from Makro after reading this, please know you're doing it at your own risk. You may never get your order, or a refund. At this point, I give up.
HC
Hayley C's update16 Sept 2023, 13:45
Reviewer Update
This is an update on my order#*** from Makro.
The good thing is, that someone from Makro rep**** to me on the same day I posted my review, confirming that they will follow up on this order. They asked me if I wanted a refund or if they should still deliver it. I asked for them to deliver it, as I really thought that this time something will be done.
The bad part is that I'm still waiting for a reply nearly a week later. I've since sent several emails asking for a refund instead, or just some communication about this order, as I now realize that this problem will not be solved by Makro.
My emails, of course, went ignored.
I've ordered the same product from another merchant online and got it within 2 days. I'm still waiting for Makro's order that was placed on 23 August. It is now 16 September. And no one is doing anything about it. Need I say more.
If anyone orders online from Makro after reading this, please know you're doing it at your own risk. You may never get your order, or a refund. At this point, I give up.
The good thing is, that someone from Makro rep**** to me on the same day I posted my review, confirming that they will follow up on this order. They asked me if I wanted a refund or if they should still deliver it. I asked for them to deliver it, as I really thought that this time something will be done.
The bad part is that I'm still waiting for a reply nearly a week later. I've since sent several emails asking for a refund instead, or just some communication about this order, as I now realize that this problem will not be solved by Makro.
My emails, of course, went ignored.
I've ordered the same product from another merchant online and got it within 2 days. I'm still waiting for Makro's order that was placed on 23 August. It is now 16 September. And no one is doing anything about it. Need I say more.
If anyone orders online from Makro after reading this, please know you're doing it at your own risk. You may never get your order, or a refund. At this point, I give up.