Online order still "In Progress" after 5 days.

Item: Makro
Rating: 2
Author: William H

I made an online purchase on the 24th of November and now 5 days later the order status still shows as "Order in Progress" and nothing is happening. I have received my order confirmation email and the invoiced amount has been charged and paid from my credit card. Nobody at the store I selected to pickup the order can assist and I'm getting no replies for my online queries submitted. Can this please be sorted out as soon as possible.

Helpful (0)

Replies (2)

Makro's replyOfficial

29 Nov 2017, 16:07

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Zanele Zwane

Makro's reply29 Nov 2017, 16:07

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Zanele Zwane

William H's updateReviewer Update

11 Dec 2017, 14:43

Hi Zanele, 12 Days later and still nobody has contacted me or given me a updated on my order. The branch which I selected for pickup also just gives me excuses and say that I need to contact the online support and they can't (or won't) assist! Makro has my money for 17 days and there seems no willingness to supply me with my ordered items. This is bordering and *****.

William H's update11 Dec 2017, 14:43

Reviewer Update