Online Order Shambles - MAK***

The worst online experience I have ever had. Ordered a red s****** for my son on the 14th June. Delivery arrived on the 17th. Upon opening the package I discovered a purple s****** and logged a return immediately - all I wanted was to swap the s****** for the correct colour. Was informed on the 21st that collection would happen the next day to return the s****** to supplier (which makes no sense but after repeated requests for feedback, it was explained that this is the process they have to follow). The s****** was only collected on the 29th of June. Today, the 6th of July - I get told that a refund has been processed. I never requested a refund! All I wanted was to switch the s******.

In between all of this I complained on Facebook twice- received a courtesy reply but no action

Communication was poor and slow. Simple order was messed up. I strongly suggest that if you want to order online - do not order from Makro. If I compare this experience with Takealot, there is only one winner.