AP
Amor P
1 reviews | Active since Dec 2013
26 Nov 2019, 13:15
Online order service stinks
I placed an online order with Makro. Only half of my order was received. The second half which was dispatched separately, never reached me. Apparently the courier company said it was delivered but nou POD has been provided. This order was a gift for a little girl in a Children's home for Christmas. And because of the shockingly poor service received from Makro, this poor little girl now doesn't get her school bag. It is disgusting. The service stinks.
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Makro's replyOfficial
26 Nov 2019, 13:40Good day Amor,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the store management and the courier company to provide a signed Proof of Delivery and we will revert to you with further information.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the store management and the courier company to provide a signed Proof of Delivery and we will revert to you with further information.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply26 Nov 2019, 13:40
Official
Good day Amor,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the store management and the courier company to provide a signed Proof of Delivery and we will revert to you with further information.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the store management and the courier company to provide a signed Proof of Delivery and we will revert to you with further information.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team