TN
Tiyani N
1 reviews | Active since Nov 2024
08 May 2025, 15:20
Online order return issue
I place an order on the 29 of April 2025,then they split the order ,1 part of order was delivered on the 1st of may ,the other part just could not update,so I call they said they will escalate,after 2 days the order was delivered but not as prescribed ,so I could not log a return because on the app the order is still in transit but on my side is delivered,I have been trying to contact them but they say they can't log the return on their side due to my order number start with 0D .
Helpful (0)
Replies (12)0
Replies (12)
Makro's replyOfficial
09 May 2025, 11:06Hi Tiyani We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply09 May 2025, 11:06
Official
Hi Tiyani We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
TN
Tiyani N's updateReviewer Update
12 May 2025, 10:24Good day thanks for your response but I haven't received any communication from courier regarding when will they collect the toilet papers ,I'm in a rush because the 14 days return policy will lapse
TN
Tiyani N's update12 May 2025, 10:24
Reviewer Update
Good day thanks for your response but I haven't received any communication from courier regarding when will they collect the toilet papers ,I'm in a rush because the 14 days return policy will lapse
Makro's replyOfficial
12 May 2025, 15:14Hi Tiyani, please be advised our team has to log a return on your behalf so collection can be booked.
Please rest assured that our team is working on resolving the matter and you will be updated accordingly.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Please rest assured that our team is working on resolving the matter and you will be updated accordingly.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply12 May 2025, 15:14
Official
Hi Tiyani, please be advised our team has to log a return on your behalf so collection can be booked.
Please rest assured that our team is working on resolving the matter and you will be updated accordingly.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Please rest assured that our team is working on resolving the matter and you will be updated accordingly.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
TN
Tiyani N's updateReviewer Update
15 May 2025, 12:21Morning any update regarding my return,I placed an order today an is scheduled for delivery tomorrow cant the person who is delivering my order pick up the return
TN
Tiyani N's update15 May 2025, 12:21
Reviewer Update
Morning any update regarding my return,I placed an order today an is scheduled for delivery tomorrow cant the person who is delivering my order pick up the return
Makro's replyOfficial
15 May 2025, 13:55Hi Tiyani,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Please note that the status of the order has been changed, kindly log the return online in order to initiate the return request.
You will not be able to give the courier the return product when they are delivering another product.
Each item comes specifically from different suppliers and therefore the return products needs to returned to the correct supplier.
We apologize for the delay and inconvenience caused.
Regards,
Marko Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your return request.
Please note that the status of the order has been changed, kindly log the return online in order to initiate the return request.
You will not be able to give the courier the return product when they are delivering another product.
Each item comes specifically from different suppliers and therefore the return products needs to returned to the correct supplier.
We apologize for the delay and inconvenience caused.
Regards,
Marko Social Media Team.
Best regards,
Makro's reply15 May 2025, 13:55
Official
Hi Tiyani,
Thank you for reaching out to us.
We apologize for the delay of your return request.
Please note that the status of the order has been changed, kindly log the return online in order to initiate the return request.
You will not be able to give the courier the return product when they are delivering another product.
Each item comes specifically from different suppliers and therefore the return products needs to returned to the correct supplier.
We apologize for the delay and inconvenience caused.
Regards,
Marko Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your return request.
Please note that the status of the order has been changed, kindly log the return online in order to initiate the return request.
You will not be able to give the courier the return product when they are delivering another product.
Each item comes specifically from different suppliers and therefore the return products needs to returned to the correct supplier.
We apologize for the delay and inconvenience caused.
Regards,
Marko Social Media Team.
Best regards,
Makro's replyOfficial
15 May 2025, 14:03Hi Tiyani
We have sent another email for an update regarding the collection.
The team did advise they're waiting for a driver to be assigned , however the driver wont be able to take your collection.
A separate driver has to be assigned.
Kind regards
Hello Peter Team
We have sent another email for an update regarding the collection.
The team did advise they're waiting for a driver to be assigned , however the driver wont be able to take your collection.
A separate driver has to be assigned.
Kind regards
Hello Peter Team
Best regards,
Makro's reply15 May 2025, 14:03
Official
Hi Tiyani
We have sent another email for an update regarding the collection.
The team did advise they're waiting for a driver to be assigned , however the driver wont be able to take your collection.
A separate driver has to be assigned.
Kind regards
Hello Peter Team
We have sent another email for an update regarding the collection.
The team did advise they're waiting for a driver to be assigned , however the driver wont be able to take your collection.
A separate driver has to be assigned.
Kind regards
Hello Peter Team
Best regards,
TN
Tiyani N's updateReviewer Update
15 May 2025, 16:31Thanks alot I was able to log a return , awaiting collection and refund
TN
Tiyani N's update15 May 2025, 16:31
Reviewer Update
Thanks alot I was able to log a return , awaiting collection and refund
Makro's replyOfficial
16 May 2025, 11:37Thank you for letting us know.
We will follow up on a collection now so that the courier can advised you with the collection date.
We will follow up on a collection now so that the courier can advised you with the collection date.
Best regards,
Makro's reply16 May 2025, 11:37
Official
Thank you for letting us know.
We will follow up on a collection now so that the courier can advised you with the collection date.
We will follow up on a collection now so that the courier can advised you with the collection date.
Best regards,
TN
Tiyani N's updateReviewer Update
19 May 2025, 08:19Morning hope you well ,the item was collected on the 16(Friday) Thanks
TN
Tiyani N's update19 May 2025, 08:19
Reviewer Update
Morning hope you well ,the item was collected on the 16(Friday) Thanks
Makro's replyOfficial
19 May 2025, 10:00Thank you for the confirmation, Tiyani.
Please be advised that your return is currently under assessment and once that is done, your refund will be processed.
We are currently following up with our returns team to urgently expedite the process and we will update you promptly.
We apologize for any inconvenience caused.
Best regards
Makro Social Media Team.
Please be advised that your return is currently under assessment and once that is done, your refund will be processed.
We are currently following up with our returns team to urgently expedite the process and we will update you promptly.
We apologize for any inconvenience caused.
Best regards
Makro Social Media Team.
Best regards,
Makro's reply19 May 2025, 10:00
Official
Thank you for the confirmation, Tiyani.
Please be advised that your return is currently under assessment and once that is done, your refund will be processed.
We are currently following up with our returns team to urgently expedite the process and we will update you promptly.
We apologize for any inconvenience caused.
Best regards
Makro Social Media Team.
Please be advised that your return is currently under assessment and once that is done, your refund will be processed.
We are currently following up with our returns team to urgently expedite the process and we will update you promptly.
We apologize for any inconvenience caused.
Best regards
Makro Social Media Team.
Best regards,
TN
Tiyani N's updateReviewer Update
23 May 2025, 08:29I received an email notifying me about my refund ,thanks a lot for your help
TN
Tiyani N's update23 May 2025, 08:29
Reviewer Update
I received an email notifying me about my refund ,thanks a lot for your help
Makro's replyOfficial
23 May 2025, 09:57Hi Tiyani,
Thank you for letting us know.
We appreciate your patience and understanding in this matter.
Thank you for letting us know.
We appreciate your patience and understanding in this matter.
Best regards,
Makro's reply23 May 2025, 09:57
Official
Hi Tiyani,
Thank you for letting us know.
We appreciate your patience and understanding in this matter.
Thank you for letting us know.
We appreciate your patience and understanding in this matter.
Best regards,